Customer Testimonials
This dealership is professional and friendly. I had a wonderful experience purchasing my vehicle. Thank you very much
Jimmy McDuffie is the best he made my sister and myself very welcome super attentive. A real gentleman! He made the car buying process goes smooth. Offering us food and beverage specially the hot chocolate it was a delight. A We also felt a warm hospitality with the rest of the staff. I would recommend this dealership to my family or friends.
Marc Honick is an outstanding car salesman at Germain Lexus of Dublin. His deep knowledge of the Lexus vehicles and his genuine passion for helping customers find the perfect car make him a standout professional in the industry. Marc's friendly demeanor and excellent communication skills create a comfortable and enjoyable buying experience. His dedication to customer satisfaction is truly commendable. Lexus of Dublin is fortunate to have Marc as part of their team, and I highly recommend him to anyone in search of a new or used vehicle
I liked their services when I bought my car recently. Jimmy I really appreciate your customer services and follow up.
There were lot of cars in their used cars inventory. They were a little priced up but the sales agents were great. Jimmy Mcduffie was my agent. He was a great help and a good person. He was very patient with my questions since it was my first car.
IT WAS A PLEASURE DEALING WITH JIMMY AT THE DEALERSHIP AT DUBLIN THANK YOU VER
Friendly dealer employees all around. Salespersons especially helpful. Sales team seemed to work together.Everyone helpful
I knew what I wanted and Jimmie was friendly and very helpful to me which I appreciated.
The staff was very helpful and knowledgeable, which made the experience of purchasing our car easier. Jim McDuffie was the ideal sales consultant that treated us like family.
Everyone was very friendly & helpful. Jim the salesman was excellent & very friendly and went out of his way to please me !
Jimmy was awesome to work with when purchasing my new Lexus. I had no idea what I was looking for and he was so patient with me! I drove multiple cars, multiple times and he kept telling me that it was fine. He just wanted me to be happy!! He was so happy himself and had such a positive attitude! I will definitely shop here again and I hope Jimmy is still there!!
I enjoyed working with Jimmie McDuffie at Germain Lexus. He was our salesman for our first purchase at Germain of Dublin. He was patient and truly listened to use to determine what we were looking for in a used car. I would recommend him to anyone looking for a car purchase!
We had a great buying experience with Jimmy McDuffie at Germain Lexus! He was kind and informative, very responsive and made the buying experience enjoyable!
I had a great experience at this dealership. The commitment to quality and customer satisfaction was apparent with each person involved in the car buying experience. Jimmy Mcduffie was especially helpful in answering questions and making the process as seamless as possible. At no time did i feel any pressure or feel rushed to make any decisions, which is something myself, and i am sure others, appreciate when making large purchases. I would/will definitely recommend this dealership to anyone i know looking for a new vehicle.
Great customer service! Jimmy made car buying a very positive and personable experience. The process was very easy.
Jimmie was great and made the process flawless. Would recommend him to anyone looking for a car
I took my car in because the glove box would not latch. Patrick had hoped it would be an easy fix. Unfortunately, we had to order a part and because it was Friday, it would be in the shop over the weekend. HE HAD ME IN AND OUT WITH A LOANER CAR IN LESS THAN AN HOUR. Patrick contacted me on Monday when the car was ready. Everything was ready when I arrived to pick it up and I was on y way in 10 minutes. Patrick and the service department crew are excellent. Highly recommend Germain Lexus of Dublin service ...
Wonderful experience! We've purchased several cars over the years and I can definitely say dealing with Jimmy McDuffie was the best! Jimmy listens and cares about his customers!
I am very pleased with this dealership. Their cars are in excellent condition no matter how old they are.
Jimmie McDuffey did a great job of finding the car I wanted. It took a couple of months, but when it came into the pre owned lot he called me immediately and we worked ot the deal. His persistence paid off and I got the car I wanted.
This is the 2nd car I've bought with Jimmy, at Germain in Dublin. I can't say enough about him. He was a pleasure to work with.
Jimmie mcduffey salesman did a outstanding job for customer service for the whole process of the sale.
Professional dealership. Very satisfied with the customer service and experience. Jimmy was amazing and thoughtful while I was purchasing my new Lexus.
Everything went as promised. All employees treated us wonderfully! Jimmy was a pleasure! Would return there for my next Lexus purchase, but since I did buy a Lexus it may be another 10 years.
Check out this review of Germain Lexus of Dublin on Google Maps https://goo.gl/maps/rfTzF5kFBbyP3zUW8
Jimmy was very helpful. Very informative. Jimmy kept me informed of what was going on with the car I was interestedin .Always answered questions promptly. The overall experience was so smooth. All the paperwork was so quick & easy & loved that they treated us as though we were buying a brand new Lexus . Just a wonderful experience. Jimmy’s service was exceptional. Thank you !!! Very happy with my car
Very positive experience. Quick and efficient from start to end (seeing vehicle, test driving and learning my new vehicle). Would recommend.
The staff was great to work with and made the purchase easy. My salesman Jimmy went above and beyond.
Shopping for and buying a Lexus was an enjoyable experience.. Jimmy answered my questions and kept his promises.. The Lexus I got is a joy to drive. By the end of my Experience with Jimmy McDuffey, I considered him a friend rather than a salesman. He watched out for me and cared about getting me the right car.
I purchased a 2019 BMW 430 from Germain Lexus of Dublin on 12/29/22. I was extremely happy with the personal experience Jimmie McDuffie provided. I saw the vehicle on the internet and worked the deal with Jimmie over the phone and via text. He went above and beyond by returning my texts and answering my questions on Christmas Eve after the dealership was closed. We negotiated a fair deal and I drove 180 miles to the dealership to trade in my Lexus SUV for the BMW. When I pulled in, Jimmie was there to welcome me by name and walk me through the process. ...
Very happy with the car buying experience at Germain Lexus of Dublin. I would highly recommend this dealership. Jimmy McDuffie and Brian Hammond were both outstanding to work with. Great communication and attention to detail.
The dealership was great, especially Jimmy Duffie. Great to work with! I would highly recommend!
We bought a pre-owned Lexus from Jimmie McDuffie and were very pleased with our experience. We were in Columbus for a football game and stopped into the dealership to look and ended up making a deal late on Saturday afternoon after the game, just before closing time. Obviously, we had to come back to finalize the transaction and pick up the car. It is a 2.5 hour drive for us, so it was important that everything be in order and the car ready to go. Jimmie insured that it was and that we could be finish and be on our way ...
Great customer service at this dealership, most especially Mr. Jimmy Mcduffie is amazing person who helped me during my purchase.
I Have nothing but good things to say about the sales department at Germain Lexus of Dublin and their Service department. I bought my first Lexus, a 2019 NX 300 F sport in 2019. Both the sales department and service department were Wonderful! The made me feel like a queen. Last Week I purchased my second Lexus, a 2022 NX 350 fsport. Morgan Williams, my sales consultant, was Phenomenal!!! I had to wait 5-6 Months to get my SUV but he made it worth the wait. He stayed with me through the process and kept me informed as to what was happening. Even when I ...
I purchased a 2019 Lexus NX on March 11, 202, and Jimmy McDuffie is truly the best salesman I've every dealt with in 50 years of car buying! He went above and beyond to find a car that met my specifications. He checks in often to see how I and the car are doing and always asks if there is anything he can do. Not only is Jimmy a true professional, he's a delightful caring person!
I have bought two RX350 SUV’s from this dealership. They have serviced both. The staff are always friendly and professional. I highly recommend Germain Lexus!
Top Notch Service and Excellent Customer Service is what I have always received. Professionals in all areas from top to bottom! Truly a pleasure to deal with them!
One of the principal reasons that I own a Lexus is its service department. The service is always exemplary.
BJ was great to work with and he helped me with anything I needed. Love my new car so glad I followed through with my decision
Marc Honick was my salesperson at Germain Lexus of Dublin, and I couldn't have had a better experience. He was attentive to my car needs, professional in every way, setting the purchase smoothly in motion for me. I am grateful to him and feel he's a wonderful asset to the Germain dealership! Thank you, Marc!
First full service since I purchased. To my surprised I was treated like a princess. The service department gave me and my car so much attention. Showing me all of the great gadgets and tech things in my car I did not understand. Lexus and Dublin Germain has my vote.
Mike Swetnam is my Service Director, and he makes me feel like a VIP every time my car needs service. Have had an excellent experience with each visit, and the communication has been outstanding (thanks to Mike).
I purchased a 2018 Lexus nx300 from German Lexus of Dublin and Jimmy was excellent. He made me and my family more than comfortable during of buying process and has followed up with us several times making sure we were happy with everything. We couldn’t be happier with the way Jimmy helped with everything and how courteous he was overall. We would definitely buy from here again and ask for Jimmy next time!
Purchased a 2017 Lexus NX200T on Saturday, 11/14/2020. Jim McDuffie was my sales consultant. He did an awesome job. Have purchased Toyota vehicles for 18 years and decided to move up to a Lexus. Glad I did. It was a great buying experience. The Finance consultant,Ryan was awesome as well. Thank you. Respectfully, Rick Glathart Delaware, Ohio
I purchased my used Lexus RX 350 about 2 weeks ago and I could not be any happier. Marc Honick salesman was great !!! Larry McIntyre
Had a little difficult scheduling online but I believe there may have been an issue with the website that day. I did call and had no problem scheduling. Mike Swetnam is my service advisor; he is always helpful, polite and very considerate of my time and keeps me informed every step in the process. I have worked with Mike many times in the past and will continue to ask for Mike when I return. The issue was minor and fixed very quickly and correctly. While I was there waiting, I enjoyed a cup of their complimentary coffee and one of ...
Scheduled a service appointment at Germain Lexus of Dublin for the first time (I had visited Easton previously). The visit was simple to schedule, excellent dates and times available. Worked with Cassandra Jessy and she was very pleasant and helpful. Everyone in the department made me feel safe and all Covid-19 precautions were taken. My car was evaluated and serviced and completed before my requested pick up time. Thank you and I will be back in the future!
I called Marc about a 2008 BMW 550i, I live in NJ and Mark Honick could not be more helpful on this sale, he took great pictures sent video and explained the car was in great condition, everything was all true I love this car and would def purchase from Germain Lexus again, Mark Honick was very professional and helped with getting my car shipped to NJ... Thank you so much Marc and Germain Lexus!!
My first visit to the dealership led to some issues and a car that wasn't up to L/Certified standards and I was frustrated. However, Bryan called me and personally oversaw fixing the car, he gave me a fair price for my trade and made sure that I was fully satisfied. His flexibility and attention to detail is impressive and I will definitely return. I am now a proud owner of a certified Lexus ES!
I was able to schedule my service when I wanted it. Was there less than an hour. Josh Welch is my go to guy and always takes good care of my service!!
Overall, my experience with each associate of germain lexus of Dublin was great but Kelley was exceptional. He is very diligent and willing to go above and beyond to make sure you are satisfied when you walk out the door. If you can meet with Kelley to discuss potential vehicles, DO IT, you wont regret it. 5 stars all around!!!!
Overall I am very pleased with the experience my Germain's Dublin Lexus used car center. All of the staff are very pleasant and at no time was there any kind of pressure to buy. The salesman bent over backwards to help me buy the car I wanted which for a used Lexus is in new condition.
Excellent service and care from Mike S Swetnam my car needed oil change and Mike worked me in the schedule very Efficiently. Many thanks for his care c
BJ HARRIS GREAT JOB ADAM THE FINANCE GUY AND THE TECH GUY GREAT JOB WILL TELL OTHER BUYERS ABOUT YOUR SERVICE IN PITTSBURGH GO STEELERS
Earl MacBlane was very helpful the first two times I stopped in just to gather information about a Lexus. I was not ready to do anything because I had six months left until I could turn in my leased car. Once I was ready to shop cars, I knew I wanted to come back to Earl for more info. He worked with me to find the right car and I bought it. All people involved from Germaine Lexus of Dublin made my experience very pleasant. D. Horn
Earl MacBlane of Dublin Lexus goes above and beyond to get you what you've asked for! Would rate Earl a perfect 10! Very personable.
B.J. Harris helped me buy my first car and made it fun and enjoyable. 10/10 would buy another car from him. Overall a great sales person and very help full. Your experience buying cars should always be this great! Josh
I read the three reviews PRIOR to the one I am writing now and can only echo the sentiments of the other reviews. Called BJ and explained that my wife and I were looking for a pre-owned, low mileage ES350. We had visited two Cincinnati area dealerships and couldn't find the exact model we were looking for. I decided to widen my geographic search online which brought my attention to two different vehicles at Germain Lexus in Dublin. I called to check availability and spoke briefly to BJ about our needs. When we arrived, BJ already had the two ...
I have been a Lexus owner for almost 20 years working with Cindy. She is absolutely the best. I have dealt with this dealership and have had nothing but positive experienceside start9with Rick German, Roberto, Mir6anda, Dave Seibert . JIM DEVINE .
Chris Havey - Lexus Master Certified Service Specialist is a top notch professional. Chris has always gone above & beyond for me with customer service. He consistently exceeds my expectations. Please acknowledge Chris because professionals like him are rare in our society.
Cassie is by far the best service rep I have ever had at any dealership. She is on time, pleasant , knows her job and the Lexus products and strives to make the service experience go smoothly for your clients. I would recommend her to anyone I know who is a Lexus owner.
I live about 4 hours away from Germain Lexus of Dublin, but I discovered online that they had the specific vehicle I was looking for in stock. The high level of professionalism exhibited by Armen started with our conversation on the phone. The next morning I traveled to the dealership, and the experience from start to finish was fantastic. I consider myself an educated car buyer and at no point of the sales experience did I feel that any employee at this dealership was attempting a dishonest transaction. The car was as advertised, a price was agreed upon, and the rest ...
The purchase of my pre-owned Lexus was so easy and a very positive experience. I reached out to the dealership on a Friday morning and I was able to have an appointment that afternoon to look at the car and test drive it. When I arrived at the dealership B.J. had the vehicle waiting for me so I felt like he valued my time. B.J. was very accommodating to my questions and was helpful in making sure I was getting the car that was best suited my needs.
After searching for the just right used car at 5 dealerships in the region, my last stop was at Germain Lexus of Dublin. I had already been in contact with the online sales rep, before arriving to check their inventory. The salesman I dealt with met me in the parking lot and showed me a "13 RX 350. I wanted to look at all of the used cars on the lot, which I did, and I was very happy with the original car he showed me. He had taken my information/needs and found exactly what I needed. B.J. Harris walked ...
BJ Harris sold me my Lexus IS 250, and from that day on, he has exceeded my expectations. I've never recieved such great care and follow up when buying a car. I will always recommend BJ, and the dealership!!
Started my search for a new car with B. J. Harris about one year ago. LOVED my 2002 RX 300! But...It was time to trade it in on a new model. Looked at many other brands. I did like other SUVs but they were not from Germain Lexus of Dublin. NO dealership came close to the service and caring personnel offered at Germain Lexus. B.J. Harris knew what I wanted, and made it possible for me to own the vehicle of my dreams and stay with Germain Lexus of Dublin.
Ask for B.J.! He made my out of state purchase stress free. My truck was literally delivered to my front door for a fair price!
I was looking for a specific SUV and found it here. The whole transaction went super smooth, My salesman was BJ and he was great and really fun to work with. Would definitely return here and by another vehicle. I would request BJ again also!
About 2, 3 months ago. I bought two cars from this dealership. I had a great experience. My salesmen was Armen who made my experience stress free, an fun, the customer service was excellent, the whole staff was very friendly and very helpful. I am going to recommend this dealership to everyone I know. Thank you for a great experience in buying my cars
When I purchased my car back in November everything went really smooth. I knew what car I wanted and I got it. Brad Crader is the man
From the very first phone conversation BJ Harris was very professional. BJ worked with me every step of the way until the deal was complete. BJ's professionalism made my car buying experience a very smooth transition. He was able to answer all my questions which made me feel comfortable with my purchase. Even after my car purchase BJ's customers service continues to be top notch. If you want to be covered like hot sauce see BJ HARRIS the salesman who's customer service is boss.
I was an out of town buyer. I showed up and the car was exactly as described and everything was hassle free just as promised.
Found the car online, went to dealer to test drive. Just as expected, great car. This is our fourth Lexus purchase. Would recommend. This transaction was easy, finished within hours. Salesperson was very helpful and professional. Thanks
We recently got our second Lexus and BJ was our salesman. We required more time & patience the second time around since our criteria had changed. BJ was right on it, and dedicated to an excellent experience. We are VERY happy with our IS350 and would recommend Germain Lexus of Dublin!
We bought a Lexus and BJ was our sales person. He was excellent! The staff , finance etc was very professional. It made buying a car a pleasant experience. We would highly recommend Lexus of Dublin Great job folks! Doug & Joy Young
This is my 3rd purchase of a Lexus Rx. It was the best experience of the 3. BJ was great, very helpful and efficient. He addressed any concerns I had and quickly got back to me when I contacted him. I got a great deal on my trade-in and everyone at the dealership was very friendly and helpful. I am a loyal customer because of the great sales staff. Love my car and would not hesitate to recommend B.J. to friends when they are shopping for a Lexus.
We found a certified RX 350 on auto trader and did the financing and most of the paperwork over the phone. We spent just over an hour in the dealership signing and get the rundown of the the features of the car. Overall great buying experience. Everyone was really nice and helpful. Didn't have to spend a whole day in a dealership with a 3 1/2 hr drive each way!!
Sales people were very friendly and easy to work with. I got a fair deal for my trade in and a fair deal on the used car I bought.
I am still so excited about my very first Lexus purchase!!! I still get that excited butterfly feeling in my stomach when I look in my garage and see it! I honestly wanted to take the time and let everyone know about my experience at Lexus and my salesman. I worked with Jeff Lesosky, and he sold me a beautiful 2012 ES350. My husband was out of town that week, and I was with my 2 small children. Jeff made me feel instantly comfortable from the get-go and he also was speaking to my children. No one even looked at my children ...
Clint was a great salesman.. Helpful & not pushy... Jamie was informative & had me in my new (preowned) car quickly. They both seem to enjoy what they do!
From the time I walked into Germain Lexus of Dublin I felt like part of their family. As a single woman buying a car I have always felt taken advantage of at most car dealerships. With Germain Lexus of Dublin I was treated with respect and as someone who has some intelligence. Jeff Lesosky was my salesperson and I felt very comfortable with him. Jeff is very knowledgeable and was able to answer any questions I had about the car. I think oftentimes it's scarey when you go into the 'finance office' to complete the paperwork and the salesperson ...
I would like to thank Jeff for helping me out with the second Lexus Rx350 that we have purchased from him. He was very helpful with helping me select the right Rx350 for my wife. He even personaly delivered the vehicle to her to make it easy for us. I have recommended Jeff to all of my friends and family if they are looking for a car. I will make sure to come see Jeff when ever I need a car in the future.
Jeff was one of the nicest salesmen I have ever met, to the point where the monthly payment was slightly more, but he was so helpful that it was worth it. The service and help was amazing, and my next purchase will be through germain. On top of my own experience, I've told my family to check it out. Thank you guys so much
I bought a 2010 Rx 350 from Jeff.iwas very satisfied with his personal service. He was very knowledgeable about the suv, and I would recommend him to friends and family. And I'll be buying my next vehicle from him
recently I bought a 2008 lexus es 350 from Jeff his knowledge was excellent and every one I dealt with in service was very helpful with my purchase. I would recommend any of my friends or family to make there purchase from him and I will definitely purchase my next one from him.
Jeff was fantastic with helping me pick out my first car! Everyone at the dealership made my experience relaxed and enjoyable. Jeff helped me pick out my 2010 Toyota Camry and was very eager to help me throughout the entire experience. I was very nervous to make such a big purchase, but after dealing with Jeff I was put to ease and couldn't be happier with my purchase. I will definitely be contacting Jeff and the dealership for future car purchases.
Thank you BJ! Not only did I buy a car from BJ, I feel like I gained a personal friendship with. Very very professional, helpful, and understanding. In the future when I need to purchase another call I'll definitely be on the lookout for BJ. Again thank you!
My sale was completed with Mr. Clint Boyd and he worked very hard to get the price I needed. I actually visited the dealership two days prior the purchase and Mr. Boyd negotiated the price for me with his boss. He then contacted two days later and informed me the sale would be closed at the price I wanted. Thanks Clint you Rock!!!!!!
Clint was so easy to work with, he worked hard to find the car I wanted and it was there waiting for me and I made the purchase! He gave me a lot of information about the car as this my first Lexus purchase. Very impressed with his calm approach, I did not feel ANY pressure to buy like most stereotypical "used car salesmen" pressure you. I know Mike Boyd helped work a great deal, so thanks to him as well! Overall, it was a great experience!!!