Customer Testimonials
Alain Bennett, Lexus Sales Specialist, at Germain Lexus Of Dublin, was very professional, responsive, and helpful for me to purchase my 2023 Lexus ES 350 F sport. I am having the vehicle shipped from Dublin, Ohio to New Orleans, Louisiana. Alain had the exact vehicle, features, and accessories that I was looking for. Highly recommended. 5 Stars !
Professional dealership. Very satisfied with the customer service and experience. Jimmy was amazing and thoughtful while I was purchasing my new Lexus.
Everything went as promised. All employees treated us wonderfully! Jimmy was a pleasure! Would return there for my next Lexus purchase, but since I did buy a Lexus it may be another 10 years.
Everything was great. Good selection that I could not find in my area. Employees all excellent. Received everything as promised. Jimmy a pleasure to work with.
Experience was awesome. Everyone was very helpful and was very accommodating. I would highly recommend to buy with Germain Lexus of Dublin. I will buy another vehicle from Germain Lexus of Dublin in the future.
Check out this review of Germain Lexus of Dublin on Google Maps https://goo.gl/maps/rfTzF5kFBbyP3zUW8
Germain Lexus continues to be the market leader in customer service and satisfaction. Patrick Moffet and the other service liaisons take great care of the customer to make sure everything is done to your satisfaction and you're comfortable while you wait.
My experience with Jim McDuffie was like no other car buying experience,(I have purchased several). From the time that we met Jim was attentive, patient and knowledgeable. There was no high-pressure sale. He merely walked my husband and I through the process which eased my anxiety. I truly believe that Jim’s mannerisms were reflective of the culture at Germain Lexus. I will recommend that everyone gives Germain Lexus of Dublin a try,
Josh and staff always take good care of our Lexus. We trust their recommendations and service. We have never had a problem in 12 years and purchased another Lexus due to our excellent service experience. Thank you.
Jimmy and Ryan and Brian great guys...Jimmy got us in there and kept it real and professional and even watched our child with a steady eye while we did paperwork..He made the process easier then any dealership I've been in...I'll be doing more business with this company in the near future..My wife really likes the 460 GX She can't believe she has it and at a reasonable price to our budget..
Great service from Jeff at Germain Lexus of Dublin. They added accessory running boards to my car in the timeframe promised and at a great price. I take all of my cars to them and highly recommend the parts and service team at this dealership.
My my experience with David Duncan was great had a pleasure meeting him. He was great as a salesman and I like the service and I will proudly give you guys five stars and a plus thank you much for this vehicle. I’m very appreciative. Thank you.
Shari was newer but made this deal happen. She went over and above what I expected of anyone. The overall team made me feel like I was a special person. If I need additional autos, this is the first place I will ship.
Great as always. They do a great job with their repairs and take the time to explain everything to you before they do the work. I’ve always been treated great! Still get a loaner car if needed after 18 years of ownership! Would highly recommend for any service you need, always done right.
Everyone was very professional and friendly. Covered everything. And when I called the next day. They were available. My suv is great and the kind I wanted for a while.
I trust Mike’s efficiency and service experience! Friendly Efficient Knowledgable From Rick GERMAIN, Mike (service) & Preston (sales!) I Will definitely stay with the Lexus team
Patrick at GERMANE LEXUS OF DUBLIN always goes above and beyond with reaching out to me when it’s time for a service and when my service is done! Will be recommending everyone!
My car was in for 40k mile service. Cassie was my contact. She was absolutely wonderful to work with. Cassie met me at my car, explained to me the process, and directed me to the very nice waiting area inside. Her confidence and attention to detail assured me that my care would be well cared for. It was my wonderfully good fortune to have had the opportunity to work with Cassie.
Marvin made our car buying experience effortless. He was responsive, knowledgeable, friendly, and professional. He took great care of us. We would highly recommend Germain Lexus of Dublin. As for Marvin he is a pro.
The workers are there are really nice and willing to help and listen to your concerns, I can’t emphasize how nice and welcoming everyone else!
The best service in town, and no one’s is better than Mike. The car wash is good. The loaner cars are nice and clean and they great always with smile.
I am thrilled to recommend Lexus of Dublin Service Department with 5+ stars! Mike Swetnam has been my service advisor for years and takes great care of our cars. This time he went above and beyond to help us with an issue with our 13 year old RX. He took all my concerns always & treated us like family. He’s the best of the best!
My service rep Mike Swetnam always been upfront & suggests things that have saved me many hundreds of dollars since I purchased the Lexus. Thank you Mike
Replace Synthetic Engine Oil & Oil Filter, Fuel System Service, and Transmission Fluid Change was completed. Loaner car was given while work was being done. Dropped off at 8 AM and work was done in late afternoon. Appreciate the courtesy inspection which informs of condition of battery, tires, and brakes. Was given 10% off the work labor & parts as a surprise bonus.
David was an extremely knowledgeable salesman. So very helpful & friendly. Very professional from start to finish. Also it was a great experience with the finance manager. He was very helpful & entertaining
It was an absolute pleasure doing business at Germain Lexus. I highly recommend Marc Honick, he was very helpful and went above and beyond in assisting us with our new vehicle purchase. If you are in the market for a new vehicle I highly recommend calling Marc Honick, great guy! Also, Jeff Seneker did an amazing job with our financing. Very professional and a rare experience these days!
Had our car in for scheduled maintenance and Cassie who was our contact was fabulous as always! She contacted me a couple times during the day keeping me updated on our service. She is very professional and always on has the customers best interest in mind.
Best place to buy a car good friendly people no trying to beat you went over in beyond me if you looking for a car go here
I had a very good experience with Cassie today! She is Really friendly and down to earth. Strong communication and willing to find ways to make the experience enjoyable. She is very patient to answer all my questions and helped me to adjust my seat.
I always get timely communication and honest recommendations for my older LS430. My daily routine is never interrupted with the availability of a loaner vehicle. The experience could not be better!
Excellent service from everyone I dealt with. Mike made my experience top notch, explained everything and the time it was taking. Whole process went very smoothly.Thanks Mike
They always keep me up to date with what’s going on with my vehicle I like that honesty Patrick always takes good care of me.
Really friendly and down to earth staff. Strong communication and willing to find ways to make the experience enjoyable. Some of those little things include the car being spotless clean. Filling it with gas. Working with our bad credit.
Lexus of Dublin Service Department is Amazing. They really take the time to figure out what is going on with your vehicle, it's never a rush and I never feel like I'm just a number. Gia, the service advisor is phenomenal! She's very pleasant, professional, she keeps you informed on your vehicle status and always has a smile on her face. It's a sigh of relief to me when I visit this service center because I know they'll deliver top notch service everytime, no hassle, no gimmicks, no runarounds and they're honest individuals. I ...
My experience with Germaine Lexus and my salesman Morgan W was very helpful and always got back to me since I was from out of state. When we arrived to pick up car, everything went smoothly. Very courteous and professional
Germain Lexus Dublin’s service department is Organized, professional, convenient and they always keep you as the customer first. When the door opens and they great you by name, Patrick goes over what you need, they have your loaner ready and off you go ! Thanks Patrick
Mike S. always handles our service and auto needs. Great job by Mike and all the technicians and staff. I highly recommend Lexus of Dublin.
Jimmy was very helpful. Very informative. Jimmy kept me informed of what was going on with the car I was interestedin .Always answered questions promptly. The overall experience was so smooth. All the paperwork was so quick & easy & loved that they treated us as though we were buying a brand new Lexus . Just a wonderful experience. Jimmy’s service was exceptional. Thank you !!! Very happy with my car
Very positive experience. Quick and efficient from start to end (seeing vehicle, test driving and learning my new vehicle). Would recommend.
The staff was great to work with and made the purchase easy. My salesman Jimmy went above and beyond.
Gia at Germain Lexus at Dublin is great! She stays *focused* on addressing key/primary concerns about your Lexus during service appointments. Having passed through other dealerships/service reps prior, I’ve grown really tired of going in for a basic, scheduled service (e.g., oil change) only to be bombarded with long lists of non-essential, ‘recommended’ services. I understand that service reps are trying to make a buck for the dealership by making those recommendations, but if those lists are so extensive (especially at *each* visit), it’ll make customers question the brand’s quality and longevity. Gia got ...
Great service, knowledgeable team! Mike is very good, great customer service. No reason to take my car anywhere else. Great experience all together- thanks ! Tim
Excellent customer service. Very professional. Very informative. A very smooth process. We were treated with respect and the entire process. We would definitely come back to them to purchase our next car.
The service I experienced was amazing! I was greeted as I entered the service area. I explained what needed attention and service was excellent. I’m happy that I can trust getting the best service at Lexus!
Shopping for and buying a Lexus was an enjoyable experience.. Jimmy answered my questions and kept his promises.. The Lexus I got is a joy to drive. By the end of my Experience with Jimmy McDuffey, I considered him a friend rather than a salesman. He watched out for me and cared about getting me the right car.
Terrific service and welcoming place. Thanks especially to Mike for always going the extra mile! Great listener and respondent to customer needs. My highest recommendation!
First Lexus, first visit to Germain Lexus of Dublin and first rate experience thanks to Jim "Jimmy" McDuffie. Smooth efficient and professional purchase of a CPO ES 350. Negotiations were fair, never pushy and quickly wrapped up on a busy end-of-year sales day. They worked with my lender to originate the loan-very nice-transfer my tags/registration, process my trade and more. Ryan in Finance wrapped things up. Will shop here again. Thank you Jimmy and Germain Lexus of Dublin!
A favorable experience and clearly a well run dealership with very good people. I will not hesitate to work with them again for future purchases. Sales representative Alain was exceptional. Ryan in finance was wonderful to work with. Delivery specialist was knowledgeable and very professional. Overall, a first class experience.
Thank you Jeff, for the great service. First class in every way. I appreciate the loaner car so much with the busy holiday season. My experience confirms why I drive a Lexus. Many thanks!!
I purchased a 2019 BMW 430 from Germain Lexus of Dublin on 12/29/22. I was extremely happy with the personal experience Jimmie McDuffie provided. I saw the vehicle on the internet and worked the deal with Jimmie over the phone and via text. He went above and beyond by returning my texts and answering my questions on Christmas Eve after the dealership was closed. We negotiated a fair deal and I drove 180 miles to the dealership to trade in my Lexus SUV for the BMW. When I pulled in, Jimmie was there to welcome me by name and walk me through the process. ...
I greatly appreciate the extraordinary customer service I receive each time I come to the dealership. Mike did an excellent job explaining the necessary replacement and making sure I had a loaner vehicle until my car was ready.
Bj was great. Very professional. Always answered questions. If he didn’t know something he found out. Highly informative in the whole process. Great overall experience
I’ve been having my Lexus cars serviced at this location since 2003. Mike has been my “go-to-guy” for many years as I trust him to give me honest answers about all of my car repair questions. I’ve also worked with Patrick who I can also count on for straight answers and good advice. The best benefit for me has been the ease of getting s loaner and the flexibility that I have been given when my car may need a major repair. Of course, Kim has always been a pleasure to work with as well! I recently decided (with ...
Took my vehicle in for warranty service and Patrick was outstanding. There was a delay due to parts availability and Patrick kept me informed. I truly received the VIP treatment. The purchasing process was also well above my expectations. Thank you Jimmy
Josh has taken care of me for 10 years and has always exceeded my expectations. I would recommend Josh and Germain to family and friends
Very happy with the car buying experience at Germain Lexus of Dublin. I would highly recommend this dealership. Jimmy McDuffie and Brian Hammond were both outstanding to work with. Great communication and attention to detail.
The dealership was great, especially Jimmy Duffie. Great to work with! I would highly recommend!
We bought a pre-owned Lexus from Jimmie McDuffie and were very pleased with our experience. We were in Columbus for a football game and stopped into the dealership to look and ended up making a deal late on Saturday afternoon after the game, just before closing time. Obviously, we had to come back to finalize the transaction and pick up the car. It is a 2.5 hour drive for us, so it was important that everything be in order and the car ready to go. Jimmie insured that it was and that we could be finish and be on our way ...
Took delivery of Rx500H 10 days ago. On drive to Columbus hybrid warning light came on…..called Josh at Germain when service opened. He was nothing short of incredible. Got me in ASAP and 3 hours later….all good. Sensor issues. Can’t recommend Germain/Josh enough.
Took my Lexus in on the weekend after it was vandalized and received a loaner so as to make a meeting downtown. Picked the car up on Tuesday. Service was fast and efficient. The charges seemed fair although not sure about the repair order charge of $3.50.
Great customer service at this dealership, most especially Mr. Jimmy Mcduffie is amazing person who helped me during my purchase.
Patrick was terrific. He was helpful, kept me in the loop, and made me feel like a special customer. That’s what keeps me going to Lexus dealers. I’d recommend anybody working with Patrick. Greg Caldeira
I was very pleased dealing with my service advisor, Gia. She arranged for me to have a loaner car. She kept in touch while my SUV was having service done. The work was completed sooner than expected. Once again Germain Lexus of Dublin exceeded expectations, which is why I go there despite driving from Pickerington.
Great experience with Jimmy, Andy, Jeff and products specialist. Overall, very positive experience with a team I would not hesitate to use again. Appreciate the time the team took to walk me through the buying process and get my acclimated with my new vehicle.
Reached out to the dealer late Saturday morning and spoke to David. From the initial conversation he was kind, professional and knowledgeable of the vehicle I was inquiring about, which made me comfortable because I was driving 2 hours to come see the vehicle. Upon arriving, David greeted my wife and I and again was extremely friendly, genuine, & very easy to talk to. After the test drive and we decided we were Interested in the vehicle & started to talk numbers which can be the uncomfortable part during the car buying process. However, both David and Brian treated us fairly ...
Cassie ,as always the during the last 7 years is top notch. I drive 2 hours from Vermilion Ohio to continue my relationship with Cassie. She explains the items that need to be addressed.Excellent communication!!!
Mike is the greatest.My car was serviced in an hour and Mike explained everything to me and It was a pleasure as he has been my person for over 20 years and 5 new lexus's.
Josh is always professional and efficient. Everyone is always courteous and polite. While my car is being serviced and washed, I can indulge in some guilt free puzzles and Wordle, while sipping a cup of coffee. It’s all good.
My 2013 RX 350 got it’s 120,000 mi checkup today. I have the utmost confidence my car is ready for the trip to Florida soon. Josh is my service rep and takes good care of me. Loaner is always ready, he keeps me informed about the progress of service on my own car while I’m running errands. I live 1+ hrs from the service center but always enjoy my service experience at Germain Lexus Dublin.
Lexus Dublin service department is a breeze to work with. Easy to schedule online or on the phone. I appreciate having 1 service advisor that follows my car and makes sure everything is complete and on time. Mike has been my advisor since purchasing 3 years ago. If I need a car for longer appointments then one is made available for me. As long as I own a Lexus I will be having it serviced at Germaine Lexus of Dublin! Thanks, Mike, and the team for your timeliness and efficiency.
Excellent from start to delivery 👍the whole process was professional . The salesperson was excellent and technical person was very helpful, I enjoyed the whole experience and would recommend this dealership to everyone.They delivered the car even though it was a 3 hour drive and sent a technician also to go over all the technology..
I came in to get my oil changed,wipers changed, and my filters.They found that my rear wheel bearings were growling and needed replaced. I thought the noise I was hearing was my tires,but it was the wheel bearing.Now my rx 350 is quiet again.Thanks cassie again!!Dave Campbell
Super easy process, friendly team, great to work with on my new 4Runner. Quick and easy negotiation, exceeded my expectations of what car buying should be!
This was for the 5,000 mile service which was done in the usual efficient manner that Germain Lexus of Dublin has always provided on my previous cars. Special thanks to Gia for doing two adjustments to the technical features on my RX. What was easy for her would have taken me hours to figure out.
Outstanding people who are extremely responsive. No task too small, even for an out of state client like me that never walked in the dealership. Just phone calls and email/texts. Every step is simplified, with help a call away.
This was a excellent experience with Germain Lexus of Dublin. They executed some major suspension work to our SUV and everything went according to plan. Jeff was great to work with and the car drives beautifully. Great work and thank you!
Just a plain vanilla oil change of my 2006 Lexus LS430. As usual, it went perfectly. No waiting and quick finish. Mike is an excellent service representative guy. Highly recommended.
I Have nothing but good things to say about the sales department at Germain Lexus of Dublin and their Service department. I bought my first Lexus, a 2019 NX 300 F sport in 2019. Both the sales department and service department were Wonderful! The made me feel like a queen. Last Week I purchased my second Lexus, a 2022 NX 350 fsport. Morgan Williams, my sales consultant, was Phenomenal!!! I had to wait 5-6 Months to get my SUV but he made it worth the wait. He stayed with me through the process and kept me informed as to what was happening. Even when I ...
5 stars as always to Jeff and his team. They are attentive and friendly. They listen to your concerns and go above and beyond to repair your car!
Germain Lexus never disappoints and today’s service was no exception. I always appreciate the loaner vehicle and that my car is ready as promised. Today, Patrick went the extra mile for us - - we truly appreciate the customer service provided.
I greatly appreciate the exceptional customer service and friendly demeanor of the staff. I would highly recommend this dealership to my friends and family members.
Love Germaine Lexus of Dublin! Josh is always great to work with! Very professional and helpful during every service visit! Highly recommend this dealership and service department!
It was great from beginning to end! I have never had a smoother buying experience. Marc was very helpful and I was comfortable working with him! I highly recommend this dealership.
I’ve been a Lexus customer since 2004. Always received good service itself on my cars, including this last experience. However, I returned home to find a 10% off coupon on any service in my mailbox. No one told me about this at the dealership. Also I was charged $7.50 when I called for an associate to make this appointment.
I take my cars to Lexus for alignments since I don't have a $40k rack/machine at my shop. My most recent trip was following my replacement of all 8 front arms, and all 3 driveline mounts on my LS460. This requires subframe removal and as a result of that and the new bushings means an alignment was needed. I requested a loaner car vs the usual SUV and when I dropped off everything was ready to go so I was free to go about my day as normal. Patrick remembered all my preferences as well as what type of customer ...
Excellence in Customer Service. I have an exceptional service jrep, Josh Welch. He always go above and beyond what"s expected of him. He is very knowledgeable, pleasant and well spoken. I have enjoyed having him as a Representative, and I can't imagine not having him. He explains everything in detail, and he does it where you can understand. He doesn't talk over your head! I am sure he is an asset to your company. Maxine
I have had my car serviced here since I purchased it new. Mike has always helped me, going above and beyond what is expected. He even met me at Easton to help start my car. I feel confident my car is in great shape after being serviced here!! Thanks Mike😊
Always the best. Professional. On time. Josh Welch, my service rep, is the BEST! The lounge area is beautiful and always well stocked with refreshments and treats!😊.
Top notch service and excellent customer service!! Casey does a wonderful job. Been to this place for over 20 years and it gets better. Highly recommend this service center.
excellent communication, in time service, a 5 star experience, super friendly and responsive to calls and texts. would buy a car there and will continue service
Gia did a wonderful job! She was attentive and helpful the minute I drove into the dealership to have my Lexus RX 350 serviced. she went out of her way to research service history and answer questions and I was very impressed! Won’t have my car serviced anywhere else I would recommend this dealership and Gia to anyone! Thanks, Jim
I had a wonderful buying experience all the staff was very friendly and knowledgeable would recommend this dealership To anyone looking to buy a Lexus
Very helpful and knowledgeable. Answered my questions. The information given about the cars working features were helpful. My new vehicle is loaded with goodies I’m learning to use!
Very knowledgeable service department, my writer was Gia and her communication every step of the way was better than every writer I’ve worked with regardless of make I’ve ever worked with. I don’t know the technicians name but they were incredible, and even provided pictures to show the problem areas before and after repairs were done. I’ll be coming back here for every service I need.
Lexus recommended that my coolant needed attention (drain and refill) as I was past 100,000 miles on my car. As I had recently had an oil change at Germain Lexus of Dublin, I decided to go ahead and take my 2016 Lexus RX in for the Coolant System service as the car seemed to leaking oil on the garage floor - so I could get the coolant service done and the oil problem looked at during one service call. I was given a newer Lexus RX to use while the coolant was serviced. I live approximately 50 minutes away from the Dublin area. ...
Always fast and efficient. Friendly and respectful to their customers. If I need a loaner, they are accommodating. I love my Lexus and I feel like family.
The best dealer and sales staff I ever dealt with in my 73 years on planes earth! Sale representative Mr. Clay Armstrong was a complete gentleman through the whole process. He even pick us up at the hotel on the day we pick up our new Lexus NX 250.
Jimmy Mcduffie is my salesman. My experience with him and the dealership was uplifting. I was treated as a friend. Jimmy answered my questions and walked me through the buying process. Germain Lexus is a quality dealership that treated me like family. I HIGHLY RECOMMEND THEM.
Josh has been there for us for many years and always performed exceptionally. Giving good advice and answering questions. Thanks for Josh and Germain dealership.
Morgan provided an excellent customer experience through the beginning to the end of the purchasing process. Phil gave an extensive overview of all the car features. Really a good experience